Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

About Shipping Fee

Free shipping in Canada.

Total Delivery Time = Handling Time + Transit Time

All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

Handling Time

The processing time begins from the date you placed your order. It usually takes 1-2 business days (MONDAY - FRIDAY) to process your order. Once we’ve processed it, we can then ship it. Orders placed on weekends or holidays will be processed the next available business day.

If there are any known delays, the customer will be advised via email. If an order contains a product that is back ordered, Generators Canada will advise the customer and hold the shipment until complete.

About Transit Time

  • Free Standard Shipping
  • Generators Canada reserves the right to choose the shipping method for standard shipping. 



Shipping Method


Shipping Time


 Standard Shipping

 Free Shipping

 8-9 Days


*Shipment times are only an estimate, depending on the carrier selected by the customer at checkout, delivery times may be different then listed.


Order Cutoff Time:
      1. For Canada- 05:00 AM (GMT-04:00) Atlantic Standard Time

Please note:

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  • What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 100% of your payment to you.
  • Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
  • Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery. 


Tax only collects tax from you if you are ordered from Canada.


In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

About cancel order  

Please review our return policy.

Shipment Confirmation and Order Tracking

A confirmation email will be sent once the order has been processed by Generators Canada. This will only occur during business hours Monday to Friday.

For further inquiries:

If you have any further questions, please contact our customer services at:

3675 Bd de la Grande-Allée #251, Boisbriand, Quebec, J7H 1H5, Canada.

Phone: +1 514-360-4989