Return & Refund Policy

Return & Refund Policy

We hope that you'll love everything you ordered from generatorscanada.ca. But if you are not satisfied, you can return or exchange it within 30 days from the delivered date.

Please Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team support@generatorscanada.ca. We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We're sorry you didn't love your order from generatorscanada.ca. Read the instructions below to learn more about returns, exchanges and refunds.

Order Cancellation

  • For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
  • We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
  • Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 15 days, please contact us via email)

    • Return/Exchange Process

  • Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
  • We provide a paid return label, Return shipping fees are paid by the generatorscanada.ca.
  • We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 15 days, please contact us via email).

    • Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at support@generatorscanada.ca.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (If no refund is received within 15 days, please contact us via email - support@generatorscanada.ca.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@generatorscanada.ca.

    For further inquiries:

    If you have any further questions, please contact our customer services at: support@generatorscanada.ca.

    3675 Bd de la Grande-Allée #251, Boisbriand, Quebec, J7H 1H5, Canada.

    Phone: +1 514-360-4989