FAQs

Frequently Asked Questions (FAQ)

General Questions

  1. What is our Business Name?
    Generators Canada is a trusted source for reliable power solutions in Canada. As a family-run business, we take pride in providing top-quality generators and backup power supplies to meet the diverse needs of our customers.
  2. How can I contact customer support?

    You can reach our customer support team by

    Address: 3675 Bd de la Grande-Allée #251, Boisbriand, Quebec, J7H 1H5, Canada.

          Phone: +1 514-360-4989

          Email: support@generatorscanada.ca

  1. Is my personal information secure?

    Yes, we take the security of your personal information seriously. We ensure that every credit card transaction occurs within a secure environment. The generatorscanada.ca payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.


Ordering and Payments

  1. How do I place an order?
    Placing an order on our website is quick and easy. Just follow these simple steps:

Step 1: Browse Our Products Browse through our collection of items and find the ones you'd like to purchase. Click on the product to view more details.

Step 2: Add to Cart On the product page, select the desired product or item, and then click the "Add to Cart" button. You can continue shopping and add more items to your cart.

Step 3: Review Your Cart When you're ready to complete your order, click on the shopping cart icon at the top of the page. Review the items in your cart to ensure they are correct.

Step 4: Proceed to Checkout Click the "Proceed to Checkout" button to begin the checkout process.

Step 5: Provide Shipping Information Enter your shipping details, including your name, address, and contact information. Make sure the information is accurate for smooth delivery.

Step 6: Choose Payment Method Select your preferred payment method from the available options. 

Step 7: Review and Place Order Review your order summary, including items, quantities, and total cost. If everything looks good, click the "Place Order" button to confirm your purchase.

Step 8: Order Confirmation After placing your order, you'll receive an order confirmation email with the details of your purchase, including a unique order number.

  1. What payment methods do you accept?

    Generators Canada accepts a number of payment methods:
  • Visa
  • MasterCard
  • Amex
  • Discover
  • Google Pay
  • Shop Pay
  • Diners Club
  • Apple Pay
  • PayPal

  1. Is my payment information safe?

    Absolutely. We use industry-standard security measures to protect your payment information.     We ensure that every credit card transaction occurs within a secure environment. The generatorscanada.ca payment system has a 128-bit SSL security encryption.

Shipping and Returns

  1. How long will it take to receive my order? Shipping times may vary based on your location. You can find estimated delivery times on our Shipping Policy
  2. What is your return policy? Our return policy allows you to return or exchange it within 30 days from the delivered date. Please refer to our Return & Refund Policy for more details.

Product Information

  1. Can I track my order?
    Yes, once your order is shipped, you'll receive a tracking number and instructions on how to track your package.
  2. Are your products ethically sourced?
    We are committed to ethical sourcing. .

Account Management

  1. How do I create an account?

    To create an account, click on account registration and follow the instructions.
  2. How can I update my account information?

    Log in to your account and navigate to the account settings/profile section to update your information.


ORDERS & SHIPPING

RETURNS

SIZING

SALES, PROMOS, & COUPONS?

Can't find the answer you’re looking for? Please contact us at-

  • Address: 3675 Bd de la Grande-Allée #251, Boisbriand, Quebec, J7H 1H5, Canada.
  • Phone: +1 514-360-4989
  • Email: support@generatorscanada.ca